IGGM Reviews

I purchased two partner slots from your team and received an email instructing me to accept my partner invites, which I did immediately. After accepting them, my partners were changed without my knowledge.

Since partners cannot be modified once accepted, I contacted customer support to report the error. I was assured the issue would be corrected and that my event would be completed.

When nothing was resolved the following day, I reached out again and was then told the issue could no longer be fixed due to your system limitations. Instead of correcting the mistake, I was offered a 10% coupon as compensation which is hardly meaningful considering there is already an 8% coupon available at any time.

I requested a small amount of stickers as a reasonable solution so I could complete a few albums and recover some of what I lost due to this error. The value of what I was requesting was minimal compared to the rewards I lost from being unable to complete the event.

What made this situation significantly worse was the behavior of the customer service representative.

During our chat, she repeatedly used praying hands emojis in their responses. When I pointed out her use of the emoji, she continued using the praying hand emojis over and over again in what came across as a mocking gesture. When a customer is expressing frustration due to a companys mistake, that type of response feels uncaring and disrespectful rather than empathetic.

If this is a representation of your companys customer service standards, you should be ashamed. Professional customer service requires accountability, empathy, and meaningful solutions not emojis used in place of resolution in a clearly mocking gesture.

This experience has been deeply disappointing.

I was a loyal customer, but the lack of accountability, the inadequate compensation, and the unprofessional communication have caused me to no longer do business with your team. There are others out there that I will work with from now on

The last 3 or 4 times that I have ordered the full carry race event I haven't come in first,this times it seems like it's gonna be the same thing I'm frustrated,but I still order it ,I don't care about paying the money as long as I come in first,me getting a refund because I came in second,third or even fourth place I still come out losing because I don't get my wild card , I buy ,stickers even the partners event and you are great,but the race event is your problem,giving false hope thinking I'm getting my wild,to be disappointed,I've even tried helping my team you give me and I still lose,you say it's a full carry which lately it has been,